At Fatima Foods, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help with a simple and transparent return policy.
1. Return Eligibility
You may request a return or exchange if:
- You received a damaged, expired, or incorrect product.
- The product is unopened, unused, and in its original packaging.
- The request is made within 3 days of receiving your order.
2. Items Not Eligible for Return
We do not accept returns for:
- Opened or used food products.
- Items damaged due to customer mishandling.
- Orders placed by mistake without any issue in product quality.
3. How to Request a Return
To initiate a return, please contact our support team via:
📧 Email: contact@fatimafoods.com.pk
📞 Phone: +92-300-2919160
Include your order number, reason for return, and photos (if applicable).
4. Refund Process
- Once we receive and inspect the returned item, we’ll notify you of the refund status.
- If approved, your refund will be processed within 5–7 business days via your original payment method or as store credit.
5. Exchange Option
If you’d prefer an exchange instead of a refund (for a wrong or defective item), we’ll ship a replacement at no additional cost.
6. Delivery Issues
If your order was not delivered or arrived damaged, please report it within 48 hours for a full resolution.
Need Help?
We’re always here to assist you.
Contact us any time at contact@fatimafoods.com.pk or via WhatsApp for quick help.